Returns Exchange & Refund Policy
Clear, transparent policy for returns and exchanges:
- QUALITY CHECK: Every saree, kurti, and gown goes through a rigorous manual quality check before packaging and dispatch.
- DAMAGED OR INCORRECT ITEMS: In the rare event you receive a defective, damaged, or wrong item, please notify us within 48 hours of delivery with an unboxing video.
- EXCHANGE PROCESS: Once verified, we will arrange a replacement or issue a full refund to your original payment mode (or UPI) within 3-5 working days. Exchanges can be made for other products. In case of a damaged or wrong saree, EV DISCOVERS will cover the courier charges for returning the product.
- NON-RETURNABLE ITEMS: Items altered, custom-stitched, or used are not eligible for standard returns.
- Returns are not accepted for minor differences in color, design, or fabric feel. If you receive a wrong or damaged saree, please email us at evdiscovers@gmail.com with a parcel opening video (without any cuts or edits) as proof.
Have questions regarding this policy? Reach out to us at evdiscovers@gmail.com or WhatsApp +91 94876 09073.